Robyn
10/10
Australia 🇦🇺
Pros: The hotel is very close to the beach and shops in the 'Little Miami' area, but you need a taxi to get into the more interesting old fort and historic areas of Cartagena. The staff were very helpful. The buffet breakfast had a great variety of options and I loved the balcony and view of the beach from it.
Cons: Nothing.9
Nestor
8/10
Chile 🇨🇱
Pros: Staff were great. Breakfest buffet had a very good variety. In one direction you have the beach, in the other direction you have the main street with everything a tourist needs.
Cons: more shade in the pool area since it is on the roof. Atleast a few more umbrellas.
János
8/10
Hungary 🇭🇺
Nice people, nice room, good rooftop pool
Pros: The suite was nice and comfi. The staff was nice especially the concierges were very helpful and kind.
Cons: The view from the room: construction next door View from the restairant: construction at the beach. That made it noisy..
Mario
8/10
Italy 🇮🇹
Nice hotel in Cartagena
Pros: Nice Hotel in Bocagrande. Good breakfast. Clean and nice rooms.
Cons: Breakfast room very busy. I was there few years ago and the breakfast was in nice open aerea in the restaurant San Martin. Now it is in a room at the second floor. Coffee machine in the room but you have to pay for the coffee! No self service for the breakfast for hot food. Lines to be served. Self service should be restored.
Marshall
8/10
United Kingdom 🇬🇧
An overall great experience, benefiting from most staffs excellent training and commitment.
Pros: Room well designed and proportioned. The facilities were great and the view from the balcony was fantastic. As for the Breakfast I thought it was well prepared with a great selection.
Cons: One member of your staff (restaurant), needs additional training when interacting with customers with complaints. However on that particular occassion his colleagues mitigated his shortfall.
Roach
10/10
United Kingdom 🇬🇧
Would definitely stay again
Pros: The staff went above and beyond to make guests feel welcome and comfortable, the room was huge with a good shower and the facilities available were really good. We enjoyed an amazing, relaxing couples massage and would highly recommend
Cons: In a few areas it appeared that decorating had started and not been finished